Quick answers to the questions our customers ask the most.
π¦ How fast will my order arrive?
Hyderabad city orders ship same-day or next-day. Rest of India: 3β5 business days. Express delivery available at checkout.
π³ What payment methods do you accept?
UPI (GPay, PhonePe, Paytm, BHIM), all major credit/debit cards (Visa, Mastercard, RuPay), Net Banking, and Cash on Delivery in selected pin codes.
β©οΈ What’s your return policy?
Most items can be returned within 7 days of delivery. Damaged or defective items: notify us within 24 hours.
π‘οΈ Are your products genuine?
100%. We source directly from authorised distributors and brand owners.
π Do you ship outside India?
Not yet. International delivery is on our roadmap.
π How do I track my order?
You’ll receive an SMS and WhatsApp update with the tracking link once your order is dispatched.
π Do you offer gift wrapping?
Yes β free gift wrap on orders over βΉ999.
π Can I cancel or modify my order?
Yes β cancel any order at no cost before it is dispatched.
π Is my payment safe?
Yes. PCI-DSS compliant gateways and HTTPS end-to-end. We never store your card number.
π§ How do I contact customer support?
Email sekharsupermarket@gmail.com, call/WhatsApp +91 90000 00000, or use the form on our Contact page.